Returns Policy

Return Policy 

We want you to be completely satisfied with your Aqua Gems  & jewellery purchase. To help ensure your satisfaction, We accept merchandise for return within 7 days from the date of product received by you . Returned merchandise must be in its original box and  in original unworn condition and should not be damaged. Returned Product should also be accompanied by the valuation certificate else $150 will be charged for the same. 

Please note that All items, custom orders, special orders are final sales and may not be returned or exchanged if product care not followed or it is worn or damaged   .

Return not accepted for change of Mind.

Return of Online Purchases

Online orders must be shipped to:

Aqua Gems Jewels

P.O. Box 584, Maylands, WA 6931

Customers are responsible for return shipping and insurance. When we receive your return, we will inspect and review it. Your purchase must not show signs of wear or damage. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible. Refunds will be made using the same form of payment.

Packaging and Shipping Your Return

Please package your item carefully so that it reaches us without damage. You are responsible for paying for your shipping costs. Shipping costs are non-refundable, and the refund you receive will have the initial shipping cost deducted. Please make sure the item you are returning is insured and sent through a trackable shipping service along with tracking number for your return. All returns should be addressed to:

Aqua Gems Jewels

P.O. Box 584, Maylands, WA 6931

If you have any questions, please email:


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Please be advised that colour variations will occur from what you view on the website to what you view in real life.  While we always aim to show a true and accurate image variations occur due to the different resolutions and brightness’s on digital screens, such as computer screens, mobile phones and tablets.